Terms & Conditions

All descriptions, quotations, proposals, offers, acknowledgments, acceptances, and sales of Seller's products are subject to and shall be governed exclusively by the terms and conditions stated herein. Buyer's acceptance of any offer to sell is limited to these terms and conditions. Any terms or conditions in addition to, or inconsistent with those stated herein, including those contained in any of Buyer's documents or forms, are hereby objected to. No such additional, different, or inconsistent terms and conditions shall become part of the contract between Buyer and Seller unless expressly accepted in writing by Seller. Prices are subject to change at any time as manufacturers increase their prices.

All of the products listed on this website are warranted to the final buyer/user by their manufacturer. Typical manufacturer warranties cover defects in materials and workmanship for one (1) year from the purchase date. Coverage does not extend to defects or issues caused by improper installation, setup, chemical misapplication, or running a pump tube dry, and most manufacturers do not warrant mechanical seal life. Copies of manufacturer warranties are supplied with the product or are available from Lutz PumpCatalog upon request.

To submit a warranty claim, contact us at 1-800-810-1053 or [email protected]. You will need to provide your order number along with photos or videos of the issue. Returns for warranty inspection will not be accepted if the information is incomplete or if the documentation clearly indicates improper installation, setup, or user error. After evaluating the information provided, we will notify you within 24 to 48 hours.

No warranties to consumers as defined in the Magnuson-Moss Warranty - Federal Trade Commission Act.

Title of purchased goods does not transfer from Seller to Buyer until payment in full is received by Lutz PumpCatalog at its office in New Jersey. Responsibility for goods transfers to the Buyer when purchased goods are shipped. Buyer must open and inspect all packages upon receipt. Visible freight damage must be documented with the carrier at the time of delivery, before signing the Bill of Lading (BOL). Customers are responsible for filing freight claims with the carrier; however, Lutz PumpCatalog will assist in resolving shipping issues when notified promptly.

We have established agreements with multiple manufacturers across the U.S. to provide you with the widest selection of products and the best service. Your order may arrive in multiple shipments from multiple locations. This information is presented to you during checkout.

If there are any special shipping instructions that we are not made aware of at the time of sale, you hereby authorize us to charge your credit card for any additional charges we incur as a result. We will submit proof of any such charges to you via email at the time the additional charge is incurred.

For details on carriers, same-day shipping cutoffs, processing times, and freight shipments, see our Shipping Policy.

All shipping transit times and delivery dates are estimates and are not guaranteed. We are unable to refund freight or cancel an order based upon weather delays, holidays, or anticipated disruptions posted by any parcel or freight company. Order cancellations due to shipping delays for any reason are subject to the applicable restocking fee, plus any additional freight charges or return fees.

Any delivery corrections due to incorrect information provided by the customer at the time of order will be charged back to the customer's credit card. This includes all residential deliveries and special deliveries (e.g., military bases, schools, construction sites).

For LTL freight shipments, someone must be available to receive the goods during normal delivery hours. Shipments that require a call prior to delivery, 24-hour notification, liftgate, inside delivery, and/or residential delivery may incur additional charges. Count all packages upon delivery and note any discrepancies or visible damage on the delivery receipt before signing. All package freight and small packages must be opened and inspected within 48 hours of delivery.

Any special or expedited orders from the factory that are canceled or not picked up by the customer are subject to a 50% restocking fee. No exceptions.

For complete return eligibility requirements, procedures, and timelines, please review our full Returns & Refund Policy page.

Like-new, non-defective, undamaged products purchased from this website may be returned at Buyer's cost within thirty (30) days of delivery for a partial refund of the purchase price, less the original shipping charge and a 25% restocking fee. Items must be unused, uninstalled, and in original manufacturer packaging with all manuals, accessories, and warranty cards. The restocking fee is waived entirely when a return is due to a defective product, damage that occurred during shipping, or an incorrect item shipped by us.

You must obtain a Return Merchandise Authorization (RMA) number from Lutz PumpCatalog customer service before shipping anything back to us. RMA numbers are issued within one (1) business day. Because we distribute products from various manufacturers, you may be given separate RMA numbers covering separate products going to separate manufacturers. Custom and special orders, installed or used pumps, pump tubes that have been immersed in fluid, and clearance items marked as final sale are not returnable. Refusal of a shipment without prior authorization does not qualify for a refund.

If you are dissatisfied with your purchase due to a shipping error, damage, or missing item, call us at 1-800-810-1053 within 48 hours of receiving the item to report the issue.

Orders are charged to your payment method at the time your order is placed, as your order may contain stock or non-stock items which are custom ordered for you.

NET 30 business credit terms are available to approved business accounts, payable by company check, money order, credit card, or cashier's check in U.S. dollars only. Personal checks are not accepted unless the business credit is established in the name on the check.

There will be a $25 charge for all returned checks. A finance charge of 1.5 percent per month will be charged for payments received after the due date.

If an account balance is delinquent or in default, we may decline to authorize a purchase and we may, at our discretion, cancel the business credit account. We may report to credit reporting agencies and other creditors the status and payment history of your business credit account.

If you are on credit card terms (shown on your quote and invoice), we reserve the right to charge your card for all balances owed. If you are on credit card terms and have a card on file with us, we will charge the card on file (PCI compliant). If you apply for NET 30 terms after being on credit card terms, we reserve the right to charge your card on file for balances owed over 60 days.

Sales tax is calculated and collected at checkout for all states where applicable law requires it, unless we have a valid sales tax exemption certificate on file for your account. If your organization is tax exempt, you can upload your exemption certificate through your account, and qualifying orders will not be charged tax once it is verified and on file.

Unless otherwise indicated, all prices and charges are exclusive of excise, sales, use, property, occupational, or like taxes which may be imposed by any taxing authority upon the manufacture, sale, or delivery of the items sold hereunder. If any such taxes must be paid by Seller or if Seller is liable for the collection of such tax, the amount thereof shall be in addition to the amounts for the items sold. Buyer agrees to pay all such taxes or to reimburse Seller therefor upon receipt of its invoice.

If Buyer claims exemption from any sales, use, or other tax imposed by any taxing authority, Buyer shall hold Seller harmless from and against any such tax, together with any interest or penalties thereon which may be assessed if the items are held to be taxable.

Prices on lutzpumpcatalog.com are uploaded from the manufacturers' price lists and may contain typographical errors. Lutz PumpCatalog shall have the right to refuse or cancel any orders placed for a product listed at an incorrect price. Lutz PumpCatalog will inform you directly.

Part number selection is the responsibility of the customer. If an incorrect selection is made by the customer, they are responsible for factory restocking charges as listed in this document. We are not responsible for OEM (Original Equipment Manufacturer) part numbers that a customer requests and do not fit their equipment. If you have a pump on an OEM's equipment, please refer back to them.

Buyer is responsible for complying with any applicable federal, state, or local codes and regulations concerning application, construction, installation, and/or use of any items sold hereunder. Seller does not guarantee and is not responsible for how items sold hereunder are installed or used.

Buyer may request to modify the designs or specifications for the items sold hereunder, as well as the quantities and delivery dates thereof, or may request to cancel all or part of this order. However, no such requested modification or cancellation shall become part of the contract between Buyer and Seller unless the Buyer contacts the Seller at 1-800-810-1053 and obtains a cancellation number. Acceptance of any such requested modification or cancellation shall be at Seller's discretion and shall be upon such terms and conditions as Seller may require.

We will consider cancellations for items that have not yet shipped, but they must be called in to 1-800-810-1053 with a valid Lutz PumpCatalog order number. Once a call is received, a cancellation notice will be emailed to you upon approval. We reserve the right to refuse any cancellation. Refusal of a shipment does not constitute a refund. Once an item is shipped, the sale is complete and the standard return policy applies.

A standard 3% cancellation fee will be applied to the total amount charged. Refunds for canceled orders will be processed within 3 business days, less the assessed fee. If your order has already shipped, additional fees may apply.

Seller does not assume the risk of and shall not be liable for delay or failure to perform any of Seller's obligations by reason of circumstances beyond the reasonable control of Seller (hereinafter "Events of Force Majeure"). Events of Force Majeure shall include, without limitation, accidents, acts of God, strikes or labor disputes, acts, laws, rules, or regulations of any government or government agency, fires, floods, delays or failures in delivery of carriers or suppliers, shortages of materials, and any other cause beyond Seller's control.

The terms and conditions set forth herein, together with any amendments, modifications, and any different terms or conditions expressly accepted by Seller in writing, shall constitute the entire Agreement concerning the items sold, and there are no oral or other representations or agreements which pertain thereto. This Agreement shall be governed in all respects by the law of the State of New Jersey. No actions arising out of the sale of the items sold hereunder or this Agreement may be brought by either party more than two (2) years after the cause of action accrues.

By posting messages, uploading files, inputting data, or engaging in any other form of communication through this service, you are granting Lutz PumpCatalog and its affiliated entities a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to:

1. Use, copy, sublicense, adapt, transmit, retransmit, distribute, and/or publicly perform or display any such communication.
2. Sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to the communication.

The foregoing grants shall include the right to exploit any proprietary rights in such communication, including but not limited to rights under copyright, trademark, service mark, or patent laws under any relevant jurisdiction.

Copyright

Copyright © 2026 Lutz PumpCatalog. All rights reserved. The content of this website may not be copied, replaced, distributed, published, displayed, modified, or transferred in any form or by any means except with the prior permission of Lutz PumpCatalog. Copyright infringement is a violation of federal law subject to criminal and civil penalties.

Limitation of Warranty

The data and information contained in this website are believed to be accurate but are provided "as is" without warranty or condition of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. In no event shall Lutz PumpCatalog be liable for any damages of any kind whatsoever, including any special, indirect, or consequential damages, relating to the use of this site except as otherwise limited by applicable law. Lutz PumpCatalog recommends only those applications for its products that are specified in its catalogs or other company literature, and hereby disclaims any liability for uses other than those specified. The products are warranted, if at all, only according to their terms and conditions of sale and their OEM warranties.

Application Disclaimers

We are not responsible for the application of the pump. We provide recommendations based on the information provided by the customer. We are providing application assistance only. The customer, with knowledge of both chemical and operating conditions, is responsible for the final selection of materials, including pump tube and seal materials for the fluid being transferred. No recommendation or guarantee of resistance is made or implied by the material choice.

Links to Third-Party Sites

Any links provided herein may allow the user to leave this site. The linked sites may not be under the control of Lutz PumpCatalog, and Lutz PumpCatalog shall not be responsible for the content of any linked site or link contained in a linked site. Lutz PumpCatalog may provide these links as a convenience only, and the inclusion of any link does not imply an endorsement by Lutz PumpCatalog of that site.

User Access

Lutz PumpCatalog may at any time, in its sole discretion: (1) revoke the access of any user to this site; (2) modify, change, withdraw, or delete this site and/or any of these conditions of use in whole or in part.

Trademark

"lutzpumpcatalog.com" and/or other Lutz PumpCatalog names or products referenced herein are either trademarks or registered trademarks of Lutz PumpCatalog. Other product or company names mentioned herein may be the trademarks of their respective owners.

Under no circumstances, including but not limited to negligence, shall Lutz PumpCatalog, its subsidiary and parent companies, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, Lutz PumpCatalog materials. You specifically acknowledge and agree that Lutz PumpCatalog is not liable for any defamatory, anti-competitive, offensive, or illegal conduct of any user. If you are dissatisfied with any Lutz PumpCatalog material, or with any of Lutz PumpCatalog's terms and conditions, your sole and exclusive remedy is to discontinue using the site.

This agreement is effective until terminated by Lutz PumpCatalog at any time without notice. In the event of termination, you are no longer authorized to access the site. The disclaimers and limitations of liabilities set forth in this agreement shall survive.

You agree to defend, indemnify, and hold harmless Lutz PumpCatalog, its parents, affiliates, licensees, and their respective directors, officers, employees, and agents from and against all liabilities, claims, damages, and expenses, including attorneys' fees, arising out of your use of the site, or your violation or alleged violation of the terms of this Agreement.

This agreement shall be governed by and construed in accordance with the laws of the State of New Jersey without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Trademarks are registered by their respective companies, including but not limited to Teflon®, Neoprene®, Delrin®, Hypalon®, and Viton® (DuPont); Hastelloy® (Haynes); Ryton® (Phillips); Halar® (Ausimont); and Kynar® (Atochem).