We stand behind every product we sell. If something isn't right, we'll make it right. Here's how our return process works for industrial pumps and parts.
We understand that industrial pumps are a significant investment. If you received a defective, damaged, or incorrect item, we'll cover return freight and issue a full refund or replacement. No restocking fee, no hassle.
All returns require a Return Merchandise Authorization (RMA) number before shipping anything back to us.
Call us at 1-800-810-1053 or email [email protected] with your order number and reason for return. We'll issue an RMA within 1 business day.
Repackage the item in its original manufacturer packaging. Write the RMA number on the outside of the box. For items over 150 lbs, palletize and secure for freight.
Once we receive and inspect the return, your refund is processed within 5-7 business days to your original payment method.
| Return Window | 30 days from delivery date |
| Condition Required | Unused, uninstalled, original packaging |
| Restocking Fee | 25% on non-defective returns |
| Return Shipping | Customer pays return freight |
| Defective / Wrong Item | Full refund, no restocking fee, we pay return freight |
| Refund Timeline | 5-7 business days after inspection |
| Refund Method | Original payment method |
| RMA Required | Yes, contact us before shipping |
| Credit Card Cancellation | 3% fee; refund within 3 business days, less the fee |
Items may be returned within 30 calendar days of the delivery date. To be eligible for a return, items must be:
A 25% restocking fee applies to all non-defective returns. This fee covers the cost of inspection, repackaging, and restocking of industrial equipment.
The restocking fee is waived entirely when a return is due to:
Non-defective returns: The customer is responsible for all return shipping costs, including LTL freight charges. Industrial pumps and assemblies can be costly to ship. We recommend contacting us for help coordinating return freight at competitive carrier rates.
Defective, damaged, or wrong items: We cover return shipping at no cost to you. We'll arrange a carrier pickup or provide a prepaid shipping label.
If you receive an item that is defective, damaged in transit, or not what you ordered, contact us within 48 hours of delivery:
We'll issue a full refund or ship a replacement immediately. No restocking fee, and we cover all return freight costs.
The following items cannot be returned:
A standard 3% cancellation fee will be applied to the total amount charged. Refunds for canceled orders will be processed within 3 business days, less the assessed fee. If your order has already shipped, additional fees may apply and the order becomes subject to the standard return policy above.
Special and expedited factory orders that are canceled or not picked up are subject to a 50% restocking fee. No exceptions.
To cancel, call 1-800-810-1053 or email [email protected] with your order number. We process cancellation requests as quickly as possible, but once an order has left our warehouse it can no longer be cancelled and must be handled as a return.
Refunds are issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
Many of our pumps and assemblies exceed 150 lbs and ship via LTL freight. Returning these items requires special handling:
No-Hassle Defect Returns
Received a defective product? We cover return freight, waive the restocking fee, and ship the replacement immediately.
Fast RMA Processing
RMA numbers are issued within 1 business day. No waiting around. We know downtime costs you money.
Freight Coordination
Need to ship a 400 lb pump back? We'll help coordinate the return freight and get you the best carrier rate.
Transparent Fees
The 25% restocking fee is clearly stated upfront. No hidden charges, no surprises on your refund amount.
Real People, Real Answers
Call us and talk to someone who can give you a direct answer about your return. No phone trees, no runaround.
We Handle Damage Claims
If your item arrived damaged, we file the carrier claim and handle everything. You just get your replacement.
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